Shipping and Returns Information
Please ensure prior to completing checkout that your Address is correct as we will NOT accept any responsibility for items NOT being delivered due to an incorrect address. If orders are returned to us because of improper or incorrect address provided by you we reserve the right to charge any Postage/Admin Fees incurred from the carrier due to the return of the package.
We normally ship orders within 48 hours of receipt, (at present we have a 14 working day handling period on all orders) if there Is going to be a delay in processing your order we will keep you informed via our PayPal Shopping Cart System.
If you are not happy with this time frame above then please DO NOT place an order via our website.
If your enquiry is in relation to a current order placed via one of our websites, you will have received via email a copy of our PayPal Shopping Cart Confirmation and Receipt, please retain this email for your records.
If you have an enquiry about an order placed on our website please contact us via email
with FULL details of your enquiry including your transaction/receipt number. If you do not included the transaction ID or Receipt Number we will not be able to deal with your enquiry, please ensure this is on all correspondence.
Once your order has been manifested for shipping you will receive an email update via our PayPal Shopping Cart with the relevant tracking information.
Please be aware that it can take up to 24 hours for tracking information to be uploaded onto our carrier's website and shipping to your destination may also take from 2-7 working days after our initial handling period dependent on your state from our warehouse in NSW Country.
So please allow at least 28 workings days to receive your order before contacting us with delivery enquiries.
RETURNS due to the nature of the products we sell we DO NOT accept returns, please ensure when you order that the supplement purchased is suitable for your needs and that there are NO contra indications with any of the ingredients. If in doubt on the use of any of our products please consult with your Medical Practitioner prior to purchase.
If you have a general enquiry about any of the products on our website our first point of contact is via email , we are a working clinic and it is not always possible to answer telephone calls in the first instance.
We thank you for your custom and look forward to serving you again in the near future.